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Terms and Conditions

These terms cover your use of this website. They are written to describe what this site actually is, which is a static site with articles and a contact form, rather than a shop or a subscription product. Last reviewed 21 July 2026.

The short version

Read anything here, link to it, quote a bit of it with credit. Do not republish it wholesale or scrape it. Nothing on this site is a contract for work: if we end up working together, that is covered by a separate agreement we both sign. The blog is general information, not advice for your specific situation.

1. Who we are

This site is operated by Visual Media Factory, a freelancing agency based in Sarajevo, Bosnia and Herzegovina. In these terms, "we", "us" and "our" mean Visual Media Factory, and "you" means anyone using the site. You can reach us at pr@visualmediafactory.com.

2. What these terms cover, and what they do not

These terms apply to browsing this website and to sending us a message through the contact form. Using the site means you accept them.

They are not a services agreement. Nothing described on this site is an offer capable of acceptance, and reading a service page or sending an enquiry does not create a contract, a retainer or any obligation on either side. Paid work is always covered by a separate written agreement setting out scope, fees and timelines, and where that agreement conflicts with these terms, that agreement wins.

Our privacy policy and cookie policy explain how we handle personal data and cookies, and they form part of these terms.

3. What this website is

This site describes what we do, carries a blog, and provides a contact form. That is the whole of it. There is no account to register, nothing to buy, no subscription, no free trial and no file to download. If any of that changes, these terms change first.

4. Using the site

You may use this site for any lawful purpose. You agree not to:

  • Use it in a way that breaks any applicable law.
  • Send anything through the contact form that is unlawful, threatening, abusive, defamatory or deliberately deceptive, or that impersonates someone else.
  • Use the contact form to send advertising, chain messages or bulk solicitation.
  • Attempt to gain unauthorized access to the site, its server, or any system connected to it, or to probe or test its security without our written permission.
  • Introduce malware, or do anything intended to damage, overload or impair the site or anyone else's use of it.
  • Scrape, harvest or systematically copy the site's content, whether by automated means or by hand.

If you do any of the above we may block your access, without notice and without owing you an explanation.

5. The contact form

Tell us what you need and a person will read it and reply. A few things worth being clear about:

  • Sending a message does not oblige us to take the work on, and we may decline for any reason.
  • Please do not send confidential material in a first message. Nothing you send becomes confidential until we have agreed in writing that it is, so send the outline and keep the sensitive detail until then.
  • What you send should be yours to send, and accurate.

What happens to the message itself is covered in the privacy policy.

6. Our content

The text, design, code, images, logos and brand marks on this site belong to us or are used with permission, and are protected by copyright and trade mark law.

You may read the site, print or save pages for your own use, quote reasonable extracts with clear credit and a link back, and link to any page. You may not republish substantial parts of our articles, present our material as your own, use it to train a commercial model, or use it commercially, without our written permission. Ask us; the answer is often yes.

7. Links to other sites

We link out to tools, sources and our own other properties. Sites we do not run are not under our control, and we are not responsible for their content, their accuracy or how they handle your data. A link is not an endorsement, and their terms and privacy policies apply once you leave here.

8. The blog is information, not advice

Articles here describe general practice in search, content and web work. Search engines change, and what worked on one site can be wrong for another. Nothing in the blog is advice for your particular situation, and you should not treat it as a substitute for someone looking at your site properly. If you act on something you read here, that is your decision.

9. Availability

We try to keep the site up and current, but we do not promise it will always be available, uninterrupted or free of errors, and we may change, suspend or withdraw any part of it at any time. Content is provided as it is, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the site is free of viruses or other harmful components, and you are responsible for your own device and security.

10. Limitation of liability

To the fullest extent the law allows, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, arising out of your use of this site or your reliance on anything published on it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, these terms do not affect your statutory rights.

This section is about the website. Liability arising from paid work is dealt with in the agreement covering that work.

11. Changes

We may update these terms when the site changes. The review date at the top moves when we do, and the current version is always the one on this page. Continuing to use the site after a change means you accept the updated terms. We will not make a change and backdate it.

12. If part of this is unenforceable

If a court finds any provision here invalid or unenforceable, that provision is limited or removed to the minimum extent necessary and the rest stays in force. If we do not enforce something straight away, that is not a waiver of our right to enforce it later.

13. Governing law

These terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict of law rules, and the courts of Sarajevo have jurisdiction over any dispute. If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory consumer law of the country you live in.

14. Contact

Questions about these terms, requests for permission to reuse something, or anything else: pr@visualmediafactory.com.